This Shipping & Returns Policy explains how orders are shipped, delivered, returned, and refunded when you purchase from Catherine Baird Books (“we,” “us,” or “our”). We are committed to providing clear, fair, and transparent information to our customers.
1. Company Information
Catherine Baird Books
20 White Furrows
Cotgrave, Nottingham NG12 3LD
United Kingdom
📧 Email: [email protected]
📞 Phone: +44 078 8340 9444
2. Shipping Information
a) Shipping Destinations
We ship orders within the United Kingdom and internationally, subject to availability and shipping restrictions.
b) Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak periods or due to unforeseen circumstances.
c) Delivery Timeframes
Estimated delivery times depend on the shipping destination and method selected at checkout. Delivery times are estimates only and are not guaranteed.
d) Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless stated otherwise.
3. International Shipping
For international orders:
- Customs duties, taxes, and import fees may apply
- Delivery times may be affected by customs clearance
- We are not responsible for delays caused by customs authorities
Please check your local regulations before placing an international order.
4. Order Tracking
Where available, tracking information will be provided once your order has been dispatched. Please note that tracking availability may vary by shipping method and destination.
5. Lost or Delayed Shipments
If your order is delayed or appears to be lost in transit, please contact us at [email protected]. We will work with the shipping carrier to investigate the issue.
6. Returns Policy
a) Physical Books
You have the right to return physical products in accordance with UK consumer protection laws.
- Returns must be requested within 14 days of receiving the item
- Items must be unused, undamaged, and in original condition
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
b) How to Request a Return
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide return instructions.
7. Refunds
a) Physical Products
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within a reasonable timeframe.
b) Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs of the issue. We will arrange a replacement or refund as appropriate.
9. Digital Products
For digital books or downloadable content:
- Access is provided after successful payment
- Due to the nature of digital products, returns and refunds are generally not available once access has been granted, unless required by law
10. Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please contact us before returning the product.
11. Cancellations
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation is no longer possible, and the return process must be followed instead.
12. Limitation of Liability
We are not responsible for delays, losses, or damages caused by shipping carriers, customs authorities, or events beyond our reasonable control.
13. Changes to This Policy
We reserve the right to update this Shipping & Returns Policy at any time. Changes will take effect upon publication on this page.
14. Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Catherine Baird Books
20 White Furrows, Cotgrave, Nottingham NG12 3LD
United Kingdom
📧 [email protected]
📞 +44 078 8340 9444